The impact of service quality on business commitment in B2B segment of agribusiness: An exploratory study of HORECA sector in Malaysia
พ.ศ. 2557
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
THE INFLUENCE OF SERVICE QUALITY TOWARD CUSTOMER LOYALTY: A CASE STUDY AT ALFAMART ABDURAHMAN SALEH BANDUNG
พ.ศ. 2559
Impact of E-Service Quality on Customer Satisfaction and Loyalty Empirical Study in India Online Business
พ.ศ. 2560
The impact of service quality on Malaysian muslim islamic bank customers: Satisfaction, loyalty and retention
พ.ศ. 2559
THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES
พ.ศ. 2561
Impact of manufacturing flexibility on business performance: malaysian’s perspective
พ.ศ. 2562
The impact of service quality on customer satisfaction and customer loyalty: An empirical study on islamic banks in Bahrain
พ.ศ. 2559
Factors affecting customer loyalty in the telecommunications industry in the Klang Valley, Malaysia