Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
Mobile phone customer loyalty in Thailand: A path analysis case study
Customer satisfaction model for mobile phone service providers in Malaysia
Universiti Utara Malaysia พ.ศ. 2559
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Investigating the effects of consumer innovativeness, service quality and service switching costs on service loyalty in the mobile phone service context
Universiti Teknologi Malaysia พ.ศ. 2559
Effects of resort service quality, location quality and environmental practices on the loyalty of guests within the Malaysian ecotourism industry
Universiti Sains Malaysia พ.ศ. 2558
An empirical analysis of factors affecting customer loyalty to sea freight forwarders in Thailand