The mediating role of customer satisfaction in customer retention model: A case of local automobile brands in Malaysia
พ.ศ. 2559
An integrated model of customer loyalty in automobile insurance in Thailand
พ.ศ. 2562
Factors affecting customer loyalty in the telecommunications industry in the Klang Valley, Malaysia
Universiti Putra Malaysia พ.ศ. 2558
Determinants of satisfaction, trust, and loyalty of Indonesian e-commerce customer
พ.ศ. 2559
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
Customer satisfaction with service delivery in the life insurance industry: An empirical study
พ.ศ. 2556
The effects of technology acceptance factors on customer e-loyalty and e-satisfaction in Malaysia
Universiti Sains Malaysia พ.ศ. 2557
Consumer Satisfaction of Alipay as the Market Leader of Mobile Payment in China
พ.ศ. 2562
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks