The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
พ.ศ. 2561
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
The mediating effects of value on service quality-satisfaction relationship in Malaysian tourism industry
พ.ศ. 2560
Examining the effects of environmental components on tourism destination competitiveness: The moderating impact of community support
พ.ศ. 2559
Factors affecting customer loyalty in the telecommunications industry in the Klang Valley, Malaysia
Universiti Putra Malaysia พ.ศ. 2558
An evaluation of service quality from visitors' perspectives: The case of Niah National Park in Sarawak
พ.ศ. 2556
Sustainable tourism practices among hotels in Malaysia: Financial and non-financial benefits
Universiti Putra Malaysia พ.ศ. 2559
Exploring the sustainable tourism practices among tour operators in Malaysia
Universiti Teknologi MARA พ.ศ. 2563
The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta
พ.ศ. 2560
Do malaysian consumers participation behavior leads to attitudinal loyalty in spa & wellness services?