Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
The Mediating Role of Perceived Value on the Relationship between Service Quality and Loyalty: The Private Banking Case in Myanmar
พ.ศ. 2563
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
พ.ศ. 2561
Effects of resort service quality, location quality and environmental practices on the loyalty of guests within the Malaysian ecotourism industry
Universiti Sains Malaysia พ.ศ. 2558
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Service quality perception and its impact on customer satisfaction in islamic banks of Malaysia
พ.ศ. 2562
The impact of relational value towards customer brand relationship stickiness in the context of Malaysian public higher education service
พ.ศ. 2560
The mediating role of customer satisfaction in customer retention model: A case of local automobile brands in Malaysia
พ.ศ. 2559
EFFECT OF THE SERVICE QUALITY ON TUTORING CUSTOMER’S WORD OF MOUTH AND SATISFACTION IN MALANG CITY