The impact of service quality on Malaysian muslim islamic bank customers: Satisfaction, loyalty and retention
พ.ศ. 2559
The impact of service quality on customer satisfaction and customer loyalty: An empirical study on islamic banks in Bahrain
พ.ศ. 2559
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Functional service quality satisfaction of islamic and conventional credit card users in Malaysia
พ.ศ. 2557
Islamic banks Service Innovation Quality: conceptual model
พ.ศ. 2559
Islamic Bank Service Quality and It’s Impact on Indonesian Customers’ Satisfaction and Loyalty
พ.ศ. 2561
CUSTOMERS’ PERCEPTIONS OF SERVICE QUALITY DIMENSIONS IN THE INDONESIAN BANKING INDUSTRY: AN EMPIRICAL STUDY
พ.ศ. 2558
Impact of ATM Service on Customer Perception and Satisfaction of Indian Banks
พ.ศ. 2558
Empirical evidence on mobile banking service quality and its effect on customer satisfaction in Thailand
มหาวิทยาลัยขอนแก่น พ.ศ. 2559
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry