The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Service quality perception and its impact on customer satisfaction in islamic banks of Malaysia
พ.ศ. 2562
A META-ANALYSIS OF CUSTOMER LOYALTY IN THE BANKING SERVICES INDUSTRY
พ.ศ. 2561
AN INVESTIGATION OF RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN BANKING SECTOR IN VIENTIANE, LAOS
พ.ศ. 2560
Islamic Bank Service Quality and It’s Impact on Indonesian Customers’ Satisfaction and Loyalty
พ.ศ. 2561
The impact of service quality on customer satisfaction and customer loyalty: An empirical study on islamic banks in Bahrain
พ.ศ. 2559
Service quality of Indian banks: A fuzzy inference system approach
พ.ศ. 2558
The impact of service quality on Malaysian muslim islamic bank customers: Satisfaction, loyalty and retention
พ.ศ. 2559
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
The loyalty of Muslim customers on the Indonesian Islamic banks: the role of corporate image, satisfaction, and trust