The Effect of Service Quality Perception on Two Key Manifestations of Attitudinal Loyalty
พ.ศ. 2561
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
CUSTOMERS’ PERCEPTIONS OF SERVICE QUALITY DIMENSIONS IN THE INDONESIAN BANKING INDUSTRY: AN EMPIRICAL STUDY
พ.ศ. 2558
Service quality perception and its impact on customer satisfaction in islamic banks of Malaysia
พ.ศ. 2562
AN INVESTIGATION OF RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN BANKING SECTOR IN VIENTIANE, LAOS