Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
พ.ศ. 2561
The impact of service quality on customer satisfaction and customer loyalty: An empirical study on islamic banks in Bahrain
พ.ศ. 2559
THE INFLUENCE OF SERVICE QUALITY TOWARD CUSTOMER LOYALTY: A CASE STUDY AT ALFAMART ABDURAHMAN SALEH BANDUNG
พ.ศ. 2559
Factors affecting customer satisfaction and loyalty and service quality of Chinese restaurants in Bangkok Chinatown