The impact of service quality on business commitment in contract manufacturing services: an exploratory study of F&B industry in Malaysia
Universiti Teknologi MARA พ.ศ. 2563
The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
Effects of resort service quality, location quality and environmental practices on the loyalty of guests within the Malaysian ecotourism industry
Universiti Sains Malaysia พ.ศ. 2558
Elevating organizational commitment through corporate culture: A case of public service agencies in Malaysia
Universiti Utara Malaysia พ.ศ. 2558
The impact of service quality on customer satisfaction and customer loyalty: An empirical study on islamic banks in Bahrain
พ.ศ. 2559
The mediating effects of value on service quality-satisfaction relationship in Malaysian tourism industry
พ.ศ. 2560
THE INFLUENCE OF SERVICE QUALITY TOWARD CUSTOMER LOYALTY: A CASE STUDY AT ALFAMART ABDURAHMAN SALEH BANDUNG
พ.ศ. 2559
Impact of E-Service Quality on Customer Satisfaction and Loyalty Empirical Study in India Online Business
พ.ศ. 2560
The impact of service quality on Malaysian muslim islamic bank customers: Satisfaction, loyalty and retention