บทความวิจัยพ.ศ. 2561
Customer satisfaction towards product and service quality of housing developers in West Sumatra Indonesia
พ.ศ. 2561
คำสำคัญ
IndonesiaService QualityCustomer SatisfactionAssessmentQuality Function Deployment (QFD)Service StandardsHouse of Quality (HOQ)Housing developerImportance Performance Analysis (IPA)Service satisfaction level