A conceptual model of corporate social responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry
พ.ศ. 2561
Exploring usefulness of CRM and it in Malaysian hotel industry: A qualitative approach
Universiti Utara Malaysia พ.ศ. 2556
Organisational justice and its role in promoting citizenship behaviour among hotel employees in Malaysia
พ.ศ. 2557
Relationship between human resource management and organizational performance: An empirical research on manufacturing organizations in Malaysia
Universiti Utara Malaysia พ.ศ. 2556
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
The Impact of Strategic Human Resources Management to Organizational Citizenship Behavior for the Environment in Manufacturing Company
พ.ศ. 2558
Investigating the relationship between corporate citizenship culture and organisational performance in the Malaysian context
Universiti Teknologi MARA พ.ศ. 2557
THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS MEDIATION VARIABLES BETWEEN ORGANIZATIONAL COMMITMENTS AND EMPLOYEE PERFORMANCE: EVIDENCE FROM THE HOSPITALITY INDUSTRY IN SURABAYA
พ.ศ. 2563
Building human relations towards enhancing service delivery effectiveness among homestay operators in Malaysia
Universiti Tun Hussein Onn Malaysia พ.ศ. 2562
The role of staffing and orientation practices in predicting service-oriented organisational citizenship behaviour