The mediating effects of value on service quality-satisfaction relationship in Malaysian tourism industry
พ.ศ. 2560
Humour and communication in the tourism industry in Malaysia Humor dan komunikasi dalam industri pelancongan di Malaysia
Universiti Malaysia Terengganu พ.ศ. 2560
Penentu Kepuasan Pelanggan dalam Perkhidmatan Takaful (Insurans Islam) di Malaysia
Universiti Malaysia Terengganu พ.ศ. 2561
Kelestarian Kualiti Perkhidmatan Ekopelancongan: Aplikasi Model Analisa
พ.ศ. 2560
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
Destination Image of Tourist: Effect of Travel Motivation and Memorable Tourism Experience
พ.ศ. 2561
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty