Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
A DEVELOPING MODEL OF RELATIONSHIP AMONG SERVICE QUALITY, CONSUMER SATISFACTION, LOYALTY AND WORD OF MOUTH IN ISLAMIC BANKING
พ.ศ. 2558
The mediating effects of value on service quality-satisfaction relationship in Malaysian tourism industry
พ.ศ. 2560
Service Recovery and Its Effect on Students’ Satisfaction, Trust, and WOM Communication
พ.ศ. 2561
Impact of Service Quality Performance on Customer Satisfaction : a Case Study of Vietnam s Five Star Hotel
พ.ศ. 2557
Service quality: Mediating role in servicesape and word-of-mouth
มหาวิทยาลัยราชภัฏอุดรธานี พ.ศ. 2562
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
พ.ศ. 2561
CUSTOMER SATISFACTION AND WORD OF MOUTH TOWARDS ONLINE TAXI PROVIDERS: A CASE STUDY OF GRAB AND UBER
มหาวิทยาลัยอัสสัมชัญ พ.ศ. 2561
MODEL OF RELATIONSHIPS AMONG MARKETING PUBLIC RELATIONS, SERVICE QUALITY AND ATTITUDE TOWARD BRAND
พ.ศ. 2561
Perceived value and satisfaction towards shariah-compliant hotel