The dimension of service quality and its impact on customer satisfaction, trust, and loyalty: A case of Malaysian banks
พ.ศ. 2558
Customer satisfaction model for mobile phone service providers in Malaysia
Universiti Utara Malaysia พ.ศ. 2559
CUSTOMER SATISFACTION AND WORD OF MOUTH TOWARDS ONLINE TAXI PROVIDERS: A CASE STUDY OF GRAB AND UBER
มหาวิทยาลัยอัสสัมชัญ พ.ศ. 2561
The mediating effects of value on service quality-satisfaction relationship in Malaysian tourism industry
พ.ศ. 2560
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
พ.ศ. 2561
Store image attributes and customer satisfaction of convenience store and implications on retail innovation: The malaysian shopper experience
Universiti Teknologi MARA พ.ศ. 2562
The mediating role of customer satisfaction in customer retention model: A case of local automobile brands in Malaysia
พ.ศ. 2559
Consumers satisfaction of public transport monorail user in Kuala Lumpur
พ.ศ. 2556
Functional service quality satisfaction of islamic and conventional credit card users in Malaysia
พ.ศ. 2557
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry