A POSITIVE MINDSET IN THE SERVICE INDUSTRY TOWARDS ENHANCING EMPLOYEES’ COMPETENCIES, CONFIDENCE, PERFORMANCE, ENGLISH PROFICIENCY AND CUSTOMER DELIGHT: A CASE STUDY OF THE MONTIEN RIVERSIDE HOTEL BANGKOK
Exploring usefulness of CRM and it in Malaysian hotel industry: A qualitative approach
Universiti Utara Malaysia พ.ศ. 2556
Impact of Service Quality Performance on Customer Satisfaction : a Case Study of Vietnam s Five Star Hotel
พ.ศ. 2557
ORGANIZATIONAL DEVELOPMENT INTERVENTION ON SERVICE CLIMATE AND PSYCHOLOGICAL MEANINGFULNESS TO IMPROVE EMPLOYEE ENGAGEMENT: AN ACTION RESEARCH IN A PRIVATE FAMILY HOTEL SAMUI, THAILAND
พ.ศ. 2560
Customers intention towards green hotel practice in Malaysia
พ.ศ. 2562
AN INVESTIGATION OF RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN BANKING SECTOR IN VIENTIANE, LAOS
พ.ศ. 2560
Tourism Development in Rural Areas: Potentials of Appreciative Inquiry Approach
พ.ศ. 2561
ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG