Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the malaysian hotel industry
พ.ศ. 2556
A Study of the Interrelationships Among Service Recovery, Relationship Quality, and Brand Image in Higher Education Industries
พ.ศ. 2556
Students' perception of lecturers' competency and the effect on institution loyalty: The mediating role of students' satisfaction
พ.ศ. 2563
Building students’ loyalty through superior university entities
พ.ศ. 2562
EFFECT OF LECTURER’S TRANSFORMATIONAL LEADERSHIP ON STUDENTS’ EMPLOYABILITY: MALAYSIAN TECHNICAL AND VOCATIONAL EDUCATION & TRAINING INSTITUTIONS
Universiti Malaya พ.ศ. 2562
The Influence of Brand Image, Service Quality and Guest Satisfaction on Guest Loyalty
พ.ศ. 2561
THE EFFECT OF SERVICE QUALITY AND BRAND IMAGE ON LOYALTY WITH PERCEPTION OF VALUE AS A MEDIATION VARIABLE
พ.ศ. 2561
SERVICE QUALITY AT TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING COLLEGES: PERCEPTION ACCORDING TO DEMOGRAPHIC FACTORS
พ.ศ. 2561
Factors affecting customer loyalty in the telecommunications industry in the Klang Valley, Malaysia