Investigating Benefits and Drawbacks of Employee Empowerment in the Sector of Hospitality: A Review
พ.ศ. 2562
THE EFFECTS OF ROLE STRESSORS AND EMOTIONAL SATISFACTION ON SERVICE QUALITY: MODERATING ROLE OF GENDER
พ.ศ. 2558
The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours
Universiti Putra Malaysia พ.ศ. 2557
Why emotion at work matters: Examining the influence of emotional labour and emotional intelligence on workplace behaviours among service workers in east Malaysia