บทความวิจัยพ.ศ. 2559
Why emotion at work matters: Examining the influence of emotional labour and emotional intelligence on workplace behaviours among service workers in east Malaysia
Universiti Sains Malaysia พ.ศ. 2559
คำสำคัญ
Emotional IntelligenceService sectorOrganisational citizenship behaviourEmotional LabourDeviant workplace behaviour